In today’s online shopping market, Top Shelf Designs believes that transparency is the best policy. That’s why we designed the most generous, fair, and transparent store policy for our customers. Read the following sections to find out more about how Top Shelf Designs exchanges products or how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
Top Shelf Designs, LLC has filed a Provisional Patent with the United States Patent and Trademark Office (USPTO). Top Shelf Designs, LLC is currently filing a Patent Application with USPTO as well.
RETURNS & REFUNDS
How It Works
Our Refund and Return Policy
Customer satisfaction is of the utmost importance to Top Shelf Designs. If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product. Any product you return must be in the same condition you received it and in its original packaging.
TSD will accept, for return or exchange, items that are in new condition, unused, unaltered, and free of damages. All refunds and exchanges are subject to our review of the returned product. For a full refund or exchange, you must contact firstname.lastname@example.org and return the item(s) within 21 days after receipt of your original order. Items must be returned with all TSD tags/labels attached and must be in the original packaging.
How can I make returns or exchanges?
For all returns or exchanges, please contact email@example.com within 21 days after receipt of your original order.
For further assistance, please email firstname.lastname@example.org or call +1 (908)-264-7333.
What You Need to Know
We are eager for you to receive your Dorm Buddy™ / Dorm Buddy Plus™ and add some much-needed space to your dorm. You should expect to receive your Dorm Buddy™ / Dorm Buddy Plus™ within 10-14 business days from the date of your order, sooner if possible. We make every effort to fulfill orders as quickly as possible. Please note that every Dorm Buddy™ / Dorm Buddy Plus™ is handcrafted and made to order.
At the present time, all orders will be shipped directly to the customer. Upon checkout, the customer will be asked to provide their shipping address. When your order is ready to be shipped, it will be shipped directly to the shipping address you provide at checkout. If for some reason you need to change your shipping address after placing your order, please contact us immediately via email at email@example.com or phone at +1(908)-264-7333 with your name, order number, and updated shipping address. Please note, however, that we cannot redirect your package to a new address once it has been shipped.
The affordability of our products is of the utmost importance to us at Top Shelf Designs. It is for this reason that we have worked diligently to secure the best shipping rates for our customers from top carriers. Specifically, we work directly with UPS to provide each customer with ground shipping, which, upon extensive research, is currently the most affordable shipping option. With this shipping option, it is estimated that customers will receive their product within 1-3 business days once shipped.
To ensure that the customer secures the cheapest shipping rate, all shipping rates are calculated live at checkout. Therefore, shipping rates are dependent upon the package weight/size and the order’s delivery destination. The weight of the package ranges from 13-18 pounds and its size ranges as well. Please note that the further the delivery destination is from our New Jersey headquarters, the more expensive the shipping rate will be. Additionally, please note that if for whatever reason, live shipping rates cannot be calculated at checkout, a flat rate of $18 will be applied to a customer’s order. If there is a discrepancy between the flat rate and the actual shipping rate, then the customer will be notified immediately.
All customers will receive an email indicating that their order has shipped. Within that email, the customer will find a tracking number for their package. Given that all packages are shipped UPS ground, UPS estimates that the customer should receive their order within 1-3 days after receiving the email notification that their package shipped. Please note that potential delays are possible due to carrier delays that are outside TSD’s control. You will receive a shipping update if your order is delayed. The customer will also be notified via email when their order has arrived at its delivery destination. Please note that Top Shelf Designs is not responsible for any lost or stolen packages.
Lastly, please note that all TSD products are shipped domestically only. At this time, we also do not offer delivery or customer pickup.
Please do not hesitate to reach out with any additional questions by emailing firstname.lastname@example.org or calling us at +1(908)-264-7333. We are so very thankful for your patronage.
Please note that the mode of product transportation (e.g., shipping, delivery, customer pickup, etc.) available to customers is up to the discretion of Top Shelf Designs and is subject to change at any time. All customers will be notified of any changes in the mode of product transportation and exactly how if at all, their order is affected.