Information We Collect
Information you provide: We receive, collect, and store any information you enter on our website or provide us in any other way. When you register an account or complete a transaction through the Services, we collect some “Personal Information” (that is, any information that can be directly or indirectly associated with you), such as your name, title, email address, phone number, address, billing information, and other similar information. We collect and store your payment details (including credit card information), purchase history, comments, feedback, product reviews, and recommendations.
Device Identifiers: When you access the Site by or through a device, we may access, collect, monitor, and/or remotely store one or more “device identifiers”. Device identifiers allow us to uniquely identify your device and are used to enhance the Site (including sending updates and information from the Site). A device identifier may also be used in conjunction with other Personal Information. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet.
Analytics: When you access our Site, we may collect information (either directly or using third-party services) using logging and cookies which can sometimes be correlated with Personal Information. We use this information to monitor and analyze use and interest in our products. We may also use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
Log data: As with most Site and technology services delivered over the Internet, servers may automatically collect information when you access or use our Site and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the Site, the purchases that you make, the products you view, browser type and settings, the date and time the Site was accessed, information about browser configuration and plugins, language preferences and cookie data.
Use of Information
Generally, we use information that we collect for the purposes of fulfilling our contractual obligations to you and/or where you have consented to such usage. More specifically, Top Shelf Designs, LLC uses Personal Information:
To provide, update, maintain and protect our Site and our business. This includes the use of Personal Information to support the delivery of our products, prevent or address service errors, security or technical issues, analyze and monitor usage, trends, and other activities or at your request. Top Shelf Designs, LLC may use your email address or phone number to send you notices (including any notices required by law, in lieu of communication by postal mail). If you correspond with Top Shelf Designs, LLC by email, we will retain the content of your email messages, your email address, and our responses.
To personalize your experience and improve customer service. This includes Personal Information to understand your buying/shopping preferences so that we may be able to advertise other products that you might be interested in. Your information also helps us to more effectively respond to your customer service requests and support needs.
As required by applicable law, legal process, or regulation. Top Shelf Designs, LLC may in certain instances be compelled by law to process your Personal Information in order to comply with a binding order. We will only do so to the extent reasonably required by that legal order.
To communicate with you by responding to your transactions, requests, comments, and questions. If you contact Top Shelf Designs, LLC, Top Shelf Designs, LLC may use your Personal Information to respond.
To send emails and other communications. Top Shelf Designs, LLC may send you service, technical, and other administrative emails, messages, and other types of communications. Top Shelf Designs, LLC may also contact you to inform you about changes in our products, and important notices, such as security and fraud notices.
To process transactions, including, billing, account management, and other administrative matters. Top Shelf Designs, LLC will use your information to process transactions. We may need to contact you for invoicing, account management, and similar reasons, and we use account data to administer accounts and keep track of billing and payments.
To investigate and help prevent security issues and abuse and to otherwise monitor our Site for violations of our policies or applicable laws; to prevent, detect, mitigate, and investigate fraud, security breaches, or other potentially prohibited or illegal activities and/or attempts to harm our Users.
To improve our Site. We continually strive to improve our Site offerings based on the information and feedback we receive from our Users and visitors.
How We Store Information
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Information Sharing and Disclosure
Top Shelf Designs, LLC may share, transfer and/or disclose your Personal Information to or with third parties in order to provide the services or products requested by you, and under the following circumstances:
Top Shelf Designs, LLC may share certain Personal Information with its shipping company, credit card processing company, payment service provider(s), email service provider(s), and other third parties necessary in order to fulfill an order placed through the Services. These third-party service providers may have access to information about you if it is needed to perform their functions for us, but they are not authorized by us to use or disclose such information except as necessary to perform services on our behalf or to comply with legal requirements.
Top Shelf Designs, LLC may share Personal Information and other information we collect with our Service Providers and other third parties in connection with our marketing and business development efforts.
Top Shelf Designs, LLC is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. Wix.com may store Personal Information of Users in data centers located in the United States of America, Ireland and Israel. The transmission of sensitive payment information (such as a credit card number) through Wix.com’s designated purchase forms is protected by an industry standard SSL/TLS encrypted connection. Wix.com regularly maintains a PCI DSS (Payment Card Industry Data Security Standards) certification and monitors its systems for possible vulnerabilities and attacks. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Top Shelf Designs, LLC may share your Personal Information in response to legal process, for example, in response to a court order or a subpoena, a law enforcement or government agency’s request, or a similar request.
Top Shelf Designs, LLC may share your Personal Information with third parties in order to investigate, prevent, or take action (in our sole discretion) regarding potentially illegal activities, suspected fraud, situations involving potential threats to any person, us, or the Services, or violations of our policies or the law.
Top Shelf Designs, LLC may transfer Personal Information to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or another sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by Top Shelf Designs, LLC is among the assets transferred.
All information voluntarily shared by you through forums, comments, or blog posts is publicly available and your username may be visible by other Users. Top Shelf Designs, LLC is not responsible for any information you submit that can be read by other Users and can be used to send you unsolicited information by other Users.
Top Shelf Designs, LLC may, from time to time, choose to post certain Personal Information about a User for promotional or Service-related purposes; prior to posting said information, Top Shelf Designs, LLC will obtain the User’s consent via email.
Retention of Data
Top Shelf Designs, LLC will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Site, or we are legally obligated to retain this data for longer time periods.
Transfer of Data
Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States, please note that we transfer data, including Personal Information, to the United States and process it there.
By using the Site, you understand and acknowledge that your Personal Information will be transferred to and processed in the United States, which may have different data protection rules than in your country.
In some instances, our Site might contain links to other third-party sites and services. When you access these other sites or services, you are leaving our Site. Top Shelf Designs, LLC is not responsible or liable for the activities on, security or privacy practices of, or content on third party sites. We encourage you to read the privacy statements posted on each such third-party site or service.
We may employ third party companies and individuals to facilitate our Site, marketing efforts, and our provision of products and services through the Site, to perform services related to our Site and products, (as discussed above), to assist us in analyzing how our Site and social media pages are used, and to assist us with business development and marketing efforts related to our products. These Service Providers may have access to your Personal Information to perform these tasks on our behalf.
Communication and Communications Opt-Out
Communication. We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
Communications Opt-Out. You may opt-out of receiving marketing or other communications from us at any time by following the opt-out link or other unsubscribe instructions provided in any email message received, or by contacting us using the contact information provided below. If you wish to opt-out by sending us an email to the address provided below, please include “Opt-out” in the email’s subject line and include your name and the email address you used to sign up for communications in the body of the email. Note that, even if you opt-out of receiving marketing communications from Top Shelf Designs, LLC, we will still send you order confirmations and other non-marketing-related messages.
Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, please do not provide any information on this Site.
This policy was last modified on July 28th, 2022.